Click this link to view our new video Clip

“Commuter Rail Boarding Procedures" 



Customer Service Information
New Safer Boarding Procedure All Trains, All Lines

Effective Monday, June 14, 2010, every train must have all exterior doors fully closed before the train can move away from the station platforms. Therefore customers on all trains must board and exit their train only where a conductor is present.

This new, safer boarding process was initially tested on some off peak trains during 2009 and rolled out across the system on all Off Peak Old Colony and Fairmount lines on February 1, 2010. Beginning Monday, June 14th, 2010 the closing of all exterior doors while a train is in motion will become mandatory across all Commuter Rail lines. The closing of all exterior doors is common on passenger railroads across the country and will improve the level of customer safety. By having a set number of doors in use, train crews can ensure that passengers board and exit the train safely and prevent customers from boarding or exiting a moving train.

Passengers MUST NOT open their own doors or traps and we ask that you board only where a conductor is present.  Conductors will be required to open adjacent coach doors allowing access and egress to two cars per conductor.  The practice of passengers opening their own doors will delay trains as train crews will no longer be able to walk through the train while it is in motion to close the doors, but will instead have to walk along the platform or though  the train to close doors before the train can depart the station.

We recognize that change is not always easy and wish to thank you for your cooperation. We would like to assure you that we are monitoring train on time performance and boarding issues , so that any adjustments to schedules can be considered if necessary.

Please allow time to board your train at the appropriate door as the closest door will not always be available. 

For more information regarding these changes, we encourage you to watch our new informational video on “Commuter Rail Boarding Procedures” by opening the above link.

We would like to thank you in advance for your cooperation, while we continue our efforts to improve the level of safety for our customers.

Thank you for riding the commuter rail.